— Service & Technical Support

Our support team can often diagnose issues remotely through email, phone, or video consultation. To help expedite the process, customers may be asked to provide:

• Unit model and serial number
• Description of the issue
• Operating conditions
• Photographs or videos of the equipment
• Maintenance history, if available

In many cases, our technicians can guide customers through inspection procedures and basic diagnostic checks to identify the root cause of the problem.

If a unit requires detailed inspection, repair, or refurbishment, a Return Merchandise Authorization (RMA) number will be provided to facilitate its return to our facility for evaluation by our experienced service technicians.

Factory service may include:

• Complete operational testing
• Component replacement
• Electrical and mechanical repairs
• Calibration and verification
• Cosmetic refurbishment (when applicable)

Following inspection, we provide the customer with a service report outlining our findings, recommended repairs, and any associated repair costs. This evaluation is provided at no charge, allowing the customer to review the recommendations and decide whether to proceed with the repair.